Station Duo Installation & Guides

Put together your Station Duo by connecting all the parts. After all the parts are connected, you can plug it in. Start by getting ready to connect the parts.

To get ready to connect the parts:

1. Take everything out of the box.
2. Gently place the Station Duo Display screen side down on a clean, flat surface. Don’t worry about the screen. It resists scratching.
3. Place the Station Duo Printer upside down next to the display.
4. Place the Station Duo Terminal, screen side down, next to the printer. You’ll be looking at the bases of all 3 devices and the printer will be in the middle. Now you can connect all the parts.

To connect the parts, follow the numbered steps here and above:

1. Pick up the main connector cable. This cable has two small screws in both ends and one end has a green arrow.
   • Use the supplied screwdriver to connect the end of the cable with the green arrow to the base of the display, as shown.
   • Plug in and connect the other end to the base of the terminal, as shown. Screw in the screws with hand-tight pressure, in other words, just hard enough to secure each screw and also be able to unscrew it later if needed.
2. Unwind the printer cable from the printer base and use the screwdriver to connect the printer cable to the base of the display, as shown.
3. Pick up the hub and use the screwdriver to connect its cable to the base of the display, as shown.
4. Pick up the power adapter, sometimes called a power brick, and plug one end into the hub, as shown.
5. Plug the other end of the power adapter into your power source for the system. Your system is now connected and you can place each device right side up. The (smaller) terminal automatically powers on first, and then the (larger) display. There are no power buttons, but there is a reset button on the reverse side of the customer-facing terminal screen in case you are ever instructed by Customer Support to use it.

Next, connect your Station Duo to a network.

Connect your Station Duo to the network after you assemble it. There are three ways to connect your Station Duo to a network: Ethernet (recommended), Mobile (SIM) card, and Wi-Fi.

If you plan to connect to a network using Wi-Fi, check to make sure your router is set up, connected to the network, and has a security level of WPA or WPA2. Your network needs to be a closed, protected, secure network to process payment transactions. If you offer Wi-Fi access to your customers, follow the best practice and give them a different Wi-Fi network to use.

To connect your Station Duo to a network:

1. On the Welcome screen, select your preferred language and then tap Next.
2. On the Network screen, choose your network type and tap Continue:
   • Ethernet networks connect with the supplied Ethernet cable.
   • Mobile networks use the installed SIM card and its cellular network connection.
   • Wi-Fi networks connect wirelessly to a router you have previously set up.
3. Wait until you see the message that the device is successfully connected and then tap Next.

Next, activate your Station Duo.

Activate your Station Duo after you connect it to a network.

To activate your Station Duo, you'll need the activation code from the activation email you received from Clover.

To activate your Clover Station Duo:

1. On the activation screen, enter the 8-digit code you received in your activation email from Clover Support (app@clover.com). If you’ve already set up your account, you can also find the code on the Web Dashboard at the top of the page after you log in.
2. On the Install apps screen, wait while Clover updates the apps that come pre-installed on your system.
3. Select the Clover Service Plan you signed up for.
4. (Optional) Check the boxes for any third party apps you want to use. (You can also do this later from the Web Dashboard by choosing More Tools.) You’re done with activation.

Next, set up the printer.

Set up the printer after you activate your Station Duo.

To set up the printer:

1. On the Station Duo display, after you select any third party apps, tap Continue.
2. Open the top of the printer and press the green latch to release the printer head.
3. On the display, tap Continue.
4. Install the thermal paper with the edge of the roll following the inside top of the compartment and out the slot.
5. Close the printer door until it clicks.
6. Tap to print a test receipt. You’re done setting up the printer.

Next, customize your device.

Customize your device with passcode access, fingerprint access, and signature locations.

• Passcode access requires an input code on the device screen to log in. At a minimum, you’ll want to set up an account owner passcode.
• Fingerprint access sets your Clover Station Duo to log you in by recognizing a fingerprint when tapped on the sensor at the upper edge. Fingerprint access is optional.
• Signature locations tell the system where customers will sign for their purchases, either on the device, or on paper receipts.

To customize your device:

1. After activation, on the device, enter the four numbers you want to use to create your account owner passcode.
2. On the next screen, enter the passcode again to confirm. (To set up passcodes for employees, use the Employees app.)
3. Tap Continue.
4. (Optional) Set up fingerprint login access:
   • Gently tap your finger (or thumb) on the fingerprint sensor at the top right of the display screen.
   • Keep tapping until the image on the display shows all parts of your fingerprint. The display will give you progress messages.
   • When the display tells you your fingerprint has been added, tap Continue.
5. Decide where you want to accept customer signatures by choosing an option.
6. Tap Continue. You’re done customizing your device.

Next, authorize billing and get started.

Authorize billing at the end of the setup process, after you customize your device.

To authorize billing for your new Station Duo:

1. Review the device fees and monthly totals for your account.
2. Tap Authorize.

Now you can get started. Next, log in to your new Station Duo.

After you set up a passcode or fingerprint access for your account, you can use them to log in. (To set up passcodes and fingerprint access for your employees, use the Employees app.)

• To log in with a passcode, enter the four digit code you chose for your account.
• To log in with fingerprint access, place your finger on the fingerprint sensor until the display shows your apps.